FAQ

1. Where do you ship?

We ship worldwide! This includes all of Europe, North America, Australia, Asia, and beyond. Shipping costs, if applicable, will be calculated at checkout based on your location.

2. How long does shipping take?

  • Order Processing: Orders are processed within 1–2 business days to confirm stock and prepare your package.
  • Shipping Time: Shipping typically takes 6–10 business days for international orders.
    For more details, please refer to our Shipping Policy.

3. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email within 1–3 business days. You can use this number to track your shipment on our website or through your country’s local postal service.

4. What payment methods do you accept?

We accept a wide range of payment options to make checkout seamless and secure, including:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover
  • E-Wallets: PayPal, Apple Pay, Google Pay, Klarna, Afterpay, Zip Pay
  • Regional Payment Methods: iDEAL, Sofort, Bancontact (Europe)
  • Other: Shop Pay and more!
    Enjoy full flexibility with your preferred payment method at checkout.

5. Are your products safe to use?

Absolutely! All DarkDrop products are made with high-quality, safe ingredients and follow stringent testing standards. However, if you experience any irritation or discomfort, we recommend discontinuing use and consulting your healthcare provider.

6. Do your products work with tanning beds or natural sunlight?

Yes, DarkDrop products work with both natural UV light and artificial UV from tanning beds.

7. How do I store your products?

To maintain their quality, we recommend storing DarkDrop products in a cool, dry place, away from direct sunlight.

8. Can I bring your products on an airplane?

Yes, DarkDrop products are TSA-friendly and can be safely packed in your carry-on luggage.

9. Will I receive an order confirmation?

Once your order is placed, you’ll receive a confirmation email with your order details. If you don’t receive it within 24 hours, please check your spam/junk folder or contact us at gentlehugsshop@gmail.com.

10. Will I need to pay customs or additional fees?

In most cases, there are no additional fees. However, customs policies may vary by country, so we recommend checking with your local customs office for more information.

11. Are your products safe to use during pregnancy?

Some of our products may contain active ingredients like Vitamin A, which should be avoided during pregnancy. Please consult your healthcare provider before use if you are pregnant or trying to conceive.

12. What if I have a problem with my order?

If you encounter any issues or need assistance, our friendly support team is here to help. Reach out to us at gentlehugsshop@gmail.com, and we’ll resolve your issue as quickly as possible.

13. Can I cancel or change my order?

If you need to modify or cancel your order, please contact us within 12 hours of placing it at gentlehugsshop@gmail.com, Once your order has been processed, changes may not be possible.

Need More Help?

If you have additional questions, our dedicated team is always ready to assist. Email us at gentlehugsshop@gmail.com. and we’ll get back to you as soon as possible.

Thank you for choosing Gentlehugs!